Answers to Our Most Popular Questions

What material is your jewelry made out of?

Our pieces are made of 925 sterling silver, stainless steel, or titanium steel.

Are your products hypoallergenic?

Most of our pieces are hypoallergenic as we specialize in 925 sterling silver, stainless steel, and titanium steel. Jewelry with plating such as gold plating or silver plating may contain materials not suitable for sensitive skin. Information about the materials in the item can be found on the product page.

Can I get my jewelry wet?

Our pieces are made of water-resistant material, however, if you want to expand the longevity of your jewelry, we recommend removing them before getting wet.

Do you offer custom or personalized jewelry?

We do not offer custom or personalized jewelry at this time. We will un día!

Can I cancel or modify my order after placing it?

Please contact us at customerservice@teamo-designs.com if you need to cancel or modify an order. We will do our best to fulfill your request if the order has not yet been processed.

Do you offer international shipping?

We do not offer international shipping at this time. We will un día!

How long will it take to receive my order?

Processing times typically range from 1-3 business days. Shipping times depend on your location and the shipping method chosen at checkout. You will receive a tracking number once your order has been shipped.

What should I do if my order hasn’t arrived?

If your order has not arrived within the estimated delivery time, please contact us at customerservice@teamo-designs.com with your order number, and we will assist you in tracking your package.

What is your return policy?

We accept returns and exchanges within 14 days of delivery, provided the items are in their original condition and packaging. Last Call items are final sale. Please refer to our return policy for detailed instructions.

How do I initiate a return or exchange?

To return or exchange item(s) in your order, please contact us at customerservice@teamo-designs.com with your order number and reason for return. Once your return is accepted, we will provide you with further instructions on how to proceed. Please refer to our return policy for detailed information.

Still need help?